9 Steps You Need To Follow For Good Business Communications

Frustrated, unclear messages? ANGRY, ALL CAPS RESPONSES? Do you write novels in email form? Keep reading for ways to improve your communications at work

Image for post
Image for post
Photo by naomi tamar on Unsplash
Image for post
Image for post
Image for post
Image for post
Photo by Evan Dennis on Unsplash

STEP 1: Why Are You Even Sending This Message?

This step answers one simple question:

Image for post
Image for post
Photo by Photos Hobby on Unsplash

STEP 2: Pause (And Breathe)

This is the step where I try and convince you that emotions have no place in business messaging.

Image for post
Image for post
Photo by Annie Spratt on Unsplash

STEP 3: Have You Created A Path To Understanding?

Great — so by now you should understand what your goal is with this message. Now we need to see if the recipient can get on the same page and understand the intent and goals being presented.

Image for post
Image for post
Image for post
Image for post
Photo by Stefaan Van Parys on Unsplash

STEP 4: Stop To Consider Your Target Audience

I just love getting extra emails that aren’t relevant to me in my inbox along with spam and advertisements. All those extra emails are fun and I enjoy reading them…

Image for post
Image for post
Photo by Jason Leung on Unsplash

STEP 5: Determine The Ideal Response For Your Message

We communicate to provide information and to make things happen. Yet how often do you stop to think through the possible responses to a message you are sending?

Image for post
Image for post
Photo by Jakob Owens on Unsplash

STEP 6: Create A Call To Action

Hear ye! Hear ye!

Image for post
Image for post
Photo by Clem Onojeghuo on Unsplash

STEP 7: Use An Active Instead Of Passive Voice

Hey, you. Here is some info. Have a nice day.

STEP 8: Consider The Message Length

Bro, do you even tweet?

Image for post
Image for post
Photo by Markus Winkler on Unsplash

STEP 9: Review The Message Before Sending

This one is easy-or at least it should be easy. Please take a moment to read over your entire message before sending it.

Oh yeah — don’t forget the bonus STEP 10:

Send it!

Written by

Engineer. Manager. Husband. Father. Wanna-be Writer. Editor-In-Chief & Grand Poobah of www.kevinwanke.com

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store